Customer Support and Warranty

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Product Warranty

Our company provides support to its customers, while the product's warranty is the responsibility of the manufacturers.

Returns

A user who enters into a contract as a customer may freely cancel the contract within 14 days from the date of receipt of the products (in accordance with Article 6 of Decree-Law Nº 143/2001 of April, 26). Cancellation of the Contract is subject to the products being returned in the same state in which they were delivered, after which the user will be repaid the full price paid for the products. Return is at the expense and at the risk of the customer and must include all instruction manuals, documents and packaging materials. Payment for any damaged products, that are not in the same condition as when received by the user, or that have been used beyond simply opening the packaging, shall not be reimbursed. This applies only to online or telephone distance sales.

Contact us for additional clarifications.